Reviews
4.4
(43 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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1.0
Cars smell of mold.
March 8, 2024
By Marsha on DealerRater
Cars smell of mold. Most likely salvage cars. My husband and daughter went to see 2 different cars and they both smelled of mold and mildew. I wouldn’t recommend this place and pictures are very deceiving.
1.0
Cars smell of mold.
March 8, 2024
By Marsha on DealerRater
Cars smell of mold. Most likely salvage cars. My husband and daughter went to see 2 different cars and they both smelled of mold and mildew. I wouldn’t recommend this place and pictures are very deceiving.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
Had a great experience!
January 29, 2024
By Jeremy from Meridian, MS
Had a great experience! We came from MS searching for a vehicle as prices in Birmingham were much cheaper than they were in our home town. After arriving and driving the 2 vehicles we came for, we finally made up our mind. Here we are 3 weeks later and our little daughter got her birthday gift! Super stoked
5.0
Had a great experience!
January 29, 2024
By Jeremy from Meridian, MS
Had a great experience! We came from MS searching for a vehicle as prices in Birmingham were much cheaper than they were in our home town. After arriving and driving the 2 vehicles we came for, we finally made up our mind. Here we are 3 weeks later and our little daughter got her birthday gift! Super stoked
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
1 person out of 1 found this review helpful.Did you?
1.0
Bought car and found that there was major damage
December 29, 2023
By lisapreston430 on DealerRater
Bought car and found that there was major damage underneath. No return. Wouldn’t work with me. Said they weren’t aware of any issues with car when I asked them about it. All I was told was “I’m sorry”. The axils were bad and the two front tires needed replacing. Mechanic said car was unsafe to drive and I found this out after I left the lot and drove home on the interstate. The axils could have broken coming home which could have caused my death or another’s. Janson or Lee didn’t seem concerned about that at all. Not to mention that I used all of my savings to purchase a crappy car that was not safe to drive. I’m very disappointed in this business. I will never go back or recommend them to anyone.
1.0
Bought car and found that there was major damage
December 29, 2023
By lisapreston430 on DealerRater
Bought car and found that there was major damage underneath. No return. Wouldn’t work with me. Said they weren’t aware of any issues with car when I asked them about it. All I was told was “I’m sorry”. The axils were bad and the two front tires needed replacing. Mechanic said car was unsafe to drive and I found this out after I left the lot and drove home on the interstate. The axils could have broken coming home which could have caused my death or another’s. Janson or Lee didn’t seem concerned about that at all. Not to mention that I used all of my savings to purchase a crappy car that was not safe to drive. I’m very disappointed in this business. I will never go back or recommend them to anyone.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response
The car’s struts also needed replacing as well as the front tires. When I asked Jansen if he could reduce the price he said no because it had NEW TIRES on it. Basically I was lied to about everything that I asked about the car. Then, Jansen said he wasn’t aware of the problems when he sold it to me. He also said that they don’t do returns. So now I’m stuck with a car that I’m scared to drive. It sat in my garage until I could afford to get it fixed. It cost more to fix it than what I paid for it. I told Jansen that this was a terrible way to run a business. My hands were tied at this point and I was stuck in this situation.
5.0
I wanted to take a moment to let everyone know what a
October 9, 2023
By teribeaugez on DealerRater
I wanted to take a moment to let everyone know what a terrific dealership this is. The owners are so professional and accommodating and even took the time to bring me my garage door opener that I left in my trade in, which was really above and beyond. I got exactly the vehicle I was looking for at a good price, and I received a very fair price for my trade in. I highly recommend Southside Automotive Group! I LOVE the Volvo C30 T5 that I purchased from them (which isn't listed as an option below, but I believe is comparable to an Audi Q5).
5.0
I wanted to take a moment to let everyone know what a
October 9, 2023
By teribeaugez on DealerRater
I wanted to take a moment to let everyone know what a terrific dealership this is. The owners are so professional and accommodating and even took the time to bring me my garage door opener that I left in my trade in, which was really above and beyond. I got exactly the vehicle I was looking for at a good price, and I received a very fair price for my trade in. I highly recommend Southside Automotive Group! I LOVE the Volvo C30 T5 that I purchased from them (which isn't listed as an option below, but I believe is comparable to an Audi Q5).
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
THANK YOU SOUTHSIDE!
September 19, 2023
By swright381990 on DealerRater
THANK YOU SOUTHSIDE!!! I purchased a Toyota Prius V for my daughter and I am very pleased with my choice. I will be coming back when it is time for my little one to start driving
5.0
THANK YOU SOUTHSIDE!
September 19, 2023
By swright381990 on DealerRater
THANK YOU SOUTHSIDE!!! I purchased a Toyota Prius V for my daughter and I am very pleased with my choice. I will be coming back when it is time for my little one to start driving
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
I am extremely pleased with my purchase, I feel the car
September 19, 2023
By 09Benzc300 on DealerRater
I am extremely pleased with my purchase, I feel the car will last me a while and the whole process was easy and painless.
5.0
I am extremely pleased with my purchase, I feel the car
September 19, 2023
By 09Benzc300 on DealerRater
I am extremely pleased with my purchase, I feel the car will last me a while and the whole process was easy and painless.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
4.0
It was a fast & easy process.
August 29, 2023
By lilchrisjohnson38 on DealerRater
It was a fast & easy process. No tricks or gimmicks, what you see is what you get . A lot of quality cars at reasonable prices.
4.0
It was a fast & easy process.
August 29, 2023
By lilchrisjohnson38 on DealerRater
It was a fast & easy process. No tricks or gimmicks, what you see is what you get . A lot of quality cars at reasonable prices.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
1.0
DO NOT BUY FROM HERE!
August 23, 2023
By chandrahyche on DealerRater
DO NOT BUY FROM HERE!!!!!!!!!!! I purchased a 2017 ford fusion Hybrid from here and had the car for 3 days and the transmission went out.... I called and spoke with Jansen he said he would have to Talk to Lee and figure out what they could do to make it right..... Lee called me back and was a total xxx his exact words were there is no Leamon law in Alabama so we can't and want fix anything. I bought it as is.... and I totally understand that if I had had the car for a while, but I literally had it not even a full 3 days. It's ridiculous they wouldn't do anything to fix it...When u have a business u do anything you can to help your costumers and ensure they are pleased with their purchase... Yeah not this place they truly are sorry as xxxx... SO now I am out $3,600.00 for a new transmission and $2,400.00 in Labor having the Car fixed. SO, BEWARE OF THIS PLACE
1.0
DO NOT BUY FROM HERE!
August 23, 2023
By chandrahyche on DealerRater
DO NOT BUY FROM HERE!!!!!!!!!!! I purchased a 2017 ford fusion Hybrid from here and had the car for 3 days and the transmission went out.... I called and spoke with Jansen he said he would have to Talk to Lee and figure out what they could do to make it right..... Lee called me back and was a total xxx his exact words were there is no Leamon law in Alabama so we can't and want fix anything. I bought it as is.... and I totally understand that if I had had the car for a while, but I literally had it not even a full 3 days. It's ridiculous they wouldn't do anything to fix it...When u have a business u do anything you can to help your costumers and ensure they are pleased with their purchase... Yeah not this place they truly are sorry as xxxx... SO now I am out $3,600.00 for a new transmission and $2,400.00 in Labor having the Car fixed. SO, BEWARE OF THIS PLACE
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
We were shopping for a used vehicle for my 16 year old
August 8, 2023
By Tramellcindi on DealerRater
We were shopping for a used vehicle for my 16 year old and had a very tight budget when we came across 3 dealerships in the Birmingham area. We visited each. Took a drive in each of the cars that we saw online. 1 dealership was an automatic NO as the car was a rebuilt title. This dealership + 1 more were in the running. We compared both, and compared the amount of work needed to be done, we knew no car was perfect. Southside won- Purchased the car, put a set of tires and got a few minor things addressed and our little one was happy. Not looking for a unicorn. They were beyond fair.
5.0
We were shopping for a used vehicle for my 16 year old
August 8, 2023
By Tramellcindi on DealerRater
We were shopping for a used vehicle for my 16 year old and had a very tight budget when we came across 3 dealerships in the Birmingham area. We visited each. Took a drive in each of the cars that we saw online. 1 dealership was an automatic NO as the car was a rebuilt title. This dealership + 1 more were in the running. We compared both, and compared the amount of work needed to be done, we knew no car was perfect. Southside won- Purchased the car, put a set of tires and got a few minor things addressed and our little one was happy. Not looking for a unicorn. They were beyond fair.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
4 people out of 4 found this review helpful.
5.0
I am the proud new owner of a 2005 Mercedes C class!
August 8, 2023
By swright381990 on DealerRater
I am the proud new owner of a 2005 Mercedes C class! Lee and Jansen were extremely professional and my car is amazing! I am so pleased with my purchase and the overall experience, I will be back!
5.0
I am the proud new owner of a 2005 Mercedes C class!
August 8, 2023
By swright381990 on DealerRater
I am the proud new owner of a 2005 Mercedes C class! Lee and Jansen were extremely professional and my car is amazing! I am so pleased with my purchase and the overall experience, I will be back!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
4 people out of 4 found this review helpful.
See all 43 reviews
