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ADA Accessibility
DDOT fixed route buses are accessible to people using mobility aide devices.
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The Detroit Department of Transportation is proud to be an equal opportunity employer.
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Pass Service Alert:
The DDOT Cashier’s Office and Reduced Fares Program has relocated to the Rosa Parks Transit Center.
Cashier’s Window hours are 7:30 a.m. to 5 p.m. Monday through Friday. Reduced Fares program hours are 8 a.m. to 3:30 p.m. Monday through Friday.
The Cashier's Office number is (313) 833-1661
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Transportation FAQ
Yes!All of DDOT's buses and routes are ADA accessible.
Full and reduced fares are available for Dart regional and DDOT passes. The 4-hour pass is $2 and the 24-hour pass is $5. Please visit Transportation Fares for more information.
In compliance with the Americans with Disabilities Act, service animals are allowed on buses. Service animals means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Service animals must be under control by the person with disabilities at all times, and must not occupy a seat and must either sit on the floor, or on the person's lap. If the animal is not under the control of the owner or if the animal poses a direct threat to the health or safety of others, the operator may require the animal to leave the bus. Animals that serve as support/comfort animals or dogs not considered service animals are not permitted on the bus.
Bikes are not allowed on the inside of the bus. Currently bike racks are available on most of our fleet.
Schedules are changed four times per year in January, April, June and August/September. Service changes are based on transit demands, as determined by DDOT's Service Standards, and are designed to reduce customers' travel time.
Documents
Local Advisory Council (LAC) May 14, 2024 Meeting Minutes
Local Advisory Council (LAC) May 14, 2024 Meeting Minutes
DDOT Virtual March 2024 Community Input Meeting Presentation
This is the presentation provided during the March 21, 2024 Community Input Meeting.
Local Advisory Council (LAC) February 20, 2024 Meeting Minutes
The LAC approved, signed Board Meeting Minutes for the prior quarter.
Information on Bids for Material Testing Services at DDOT Coolidge Operations and Maintenance Facility
This document contains information and links involving material testing services for potential bidders of the Coolidge Operations and Maintenance Facilities project.
DDOT Reimagined Final Draft Plan
This is the final draft plan created from public input during Phases 1 and 2 of DDOT Reimagined. A virtual public hearing will be held
DDOT Reimagined Route Recommendations_2024
DDOT Reimagined is a bold new vision for public mobility in Detroit. This is an in-depth look at route recommendations from the final draft plan
More Documents
Forms
DDOT Customer Feedback Form
Submit any suggestions or complaints.
Complaint Procedures & Investigation
Procedures
Procedure
More Forms